Setup Dashboard
June 20, 2024
One way IndigoCCR distinguishes itself from other reward apps is through its easy implementation process. Merchants have the option to call or email IndigoCCR’s support
We’re here to help you get the most out of IndigoCCR. Browse support topics or use the search bar to find answers. For additional assistance, contact us weekdays from 9AM to 6PM, Eastern time.
Phone: 833-420-7374 Email: support@indigoccr.com
Setup
Rewards
Communications
Billing
Setup
What is Text2Join?
June 20, 2024
Text2Join allows customers to join a loyalty program instantly by texting a short phrase created by the business owner. Most businesses use a nickname or
Recommended Capture Settings for Different Clover Devices
June 20, 2024
Before merchants can send texts to their clients, the Rewards member must accept IndigoCCR’s Terms and Conditions. They accept the Terms and Conditions by entering
Conversion to IndigoCCR
June 20, 2024
Our team can convert your customer database from your previous rewards program to your IndigoCCR account free of charge. All you need to do is
Autopay and IndigoCCR
June 20, 2024
IndigoCCR does not automatically prompt for customer information when Autopay is enabled. Normally, when the cashier taps “Pay”, that triggers the IndigoCCR prompt for customer
Designing a Rewards Program with High Ticket Items
June 20, 2024
It’s safe to say business owners enjoy giving back to their loyal customers. However, businesses may be reluctant to apply reward points to high-cost, rare
Rewards
Designing a Rewards Program with High Ticket Items
June 20, 2024
It’s safe to say business owners enjoy giving back to their loyal customers. However, businesses may be reluctant to apply reward points to high-cost, rare
Free Item Redemption
June 20, 2024
Although our rewards program is based on monetary value, you can offer your customers free items too! Simply create a redemption that discounts the value
Point Formulas
June 20, 2024
A Point Formula is the number of points awarded per dollar spent. The most common point formula in business rewards programs is one point per
Bonus Points & Promotional Points
June 20, 2024
Rewards in the form of discounts and credits off a purchase are the best ways to reward participating customers in your loyalty program. However, setting
Last Visit Control
May 30, 2023
Ideal for customer retention and lost customers, this filter is used to reward members based on visits. It can be set before or after a
Birthday Redemption
May 24, 2023
One of the most popular redemptions to add to your reward arsenal is the Birthday redemption. Birthday redemptions help build a closer relationship with your
Communications
How to Send a Message for a Holiday Redemption
June 20, 2024
What’s more important than creating a great reward? Ensuring your customers know what’s available, especially if it has an expiration date. For this example, we
How to Send a Birthday Message
June 20, 2024
On the Send Text page, you can filter your audience with the Birthday control. The control is set up the same as the redemption control.
When to Make a Message Recurring
June 20, 2024
The process of sending a message in IndigoCCR involves selecting a message template, filtering recipients (if applicable), and setting a frequency. The frequency can be
Message Filters
June 20, 2024
The Message Filters in IndigoCCR are used to target a specific audience group of participants in your rewards program. You can filter based on enrollment
Email Editor
June 20, 2024
The Email Editor is an excellent tool to use for crafting messages, especially for communications that will be used more than once. It is where
Automated Communications
June 20, 2024
Automated Communications are automated messages sent to customers when they complete a sale. The messages vary based on the action, such as new customer transaction,
Billing
How to Load Funds to Continue Sending Messages
June 20, 2024
Capturing customer information, crafting redemptions and rewarding customers are completely free with IndigoCCR. While some businesses find this is all they need to grow their
How to Upgrade Your Subscription
June 20, 2024
Capturing customer information, crafting redemptions and rewarding customers are completely free with IndigoCCR. While some businesses find this is all they need to grow their
